ICT services and products are at the heart of every organization and the most vulnerable to disruptions. Nearly every industry is experiencing an increase in ICT risk management requirements, transferring these demands to their ICT departments or their suppliers (including outsourcers). Similarly, business Shared Services Centers (SSCs) are in a difficult position, as they must ensure continuity and security of their operations (on which the global business processes of large capital groups often depend) while maintaining required cost efficiency.

Both internal and external ICT service and product providers, as well as SSCs, are in the role of service providers, and therefore cannot – or rather should not – define business continuity and security requirements themselves. This responsibility lies with their clients, parent companies, and individual business lines.

We understand your position and the challenges you face. We facilitate the exchange of information between your area and your internal and external clients.

We offer you twenty years of experience from projects in risk management, information security (critical infrastructure protection – CIP), business continuity, and cybersecurity and compliance management (NIS2, UKSC, DORA) for companies in nearly every sector of the economy. We have worked with global and local Shared Services Centers, software providers, telecommunications operators, and ICT and OT service providers, including Security Operations Center (SOC) service providers.

We can view your problem from your perspective, as well as that of your suppliers and recipients. We understand the complex interdependencies, the specifics of companies similar to yours, and the specifics of your business partners and clients. With us, the project will launch "on the go," without the need for lengthy industry-specific introductions.

Identifying problems and recommending corrective actions is just the beginning. Even the best intentions and plans can be disrupted during implementation due to haste, misunderstanding of objectives, or simple human negligence. We provide substantive support during the implementation of recommendations and conduct a final assessment of the accuracy and effectiveness of the applied solutions. If we identify any risks to the implementation process during our consultations, we openly highlight them along with our evaluation.

We also offer coordination of the implementation process (Project Office) and substantive support for internal auditors if your organization wishes to independently assess the accuracy and effectiveness of the implementation.

The field we have defined as Information Technology, Telecommunications, and Shared Services Centers has been experiencing a significant technological and organizational revolution for several years. This necessitates the simultaneous implementation of multiple changes in operational strategy, processes, internal legislation, and security measures. With our extensive experience working with ICT sector entities and Shared Services Centers, as well as their clients, we can take a holistic view of the associated challenges, define the objectives, prepare a project plan, and support you in its execution.

We understand that every company prioritizes the security of its operations. We approach security management holistically. We closely observe and analyze the ongoing technological race driven by increased digitization and the rapid pace of artificial intelligence (AI) implementation in operational processes.

We also ensure that in the pursuit of cybersecurity for ICT products and services, as well as services provided by SSCs, other aspects of security are not overlooked: physical, operational, environmental, and legal. We address issues related to incident management (not just cybersecurity), crisis management, business continuity (BCM), and disaster recovery.

Our team of experts with rich, complementary experience and skills provides support in any situation, regardless of the challenges you may face.